Terms and Conditions of Temporary Holiday Accommodation
Terms and Conditions of Temporary Holiday Accommodation
1. DEFINITIONS
“Booking” means the period for which you have paid to stay at the Property.
“Property” means Serenity 1/143 Shoal Bay Rd , Nelson Bay NSW and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
• Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
When using the Stayz Online Payment System, your Booking is split into two portions – the non- refundable deposit and the remaining balance. You may pay both portions (the full amount) in Australian Dollars, up-front or pay the deposit initially and subsequently pay the remaining balance.
Balance of the rental amount will be automatically debited XXXX days prior to occupancy. If you have insufficient funds available for debit at that time you will be responsible for payment of all fees and charges. Where your stay commences in less than 4 weeks from the time of Booking, the full amount must be paid in full up front.
OPTION B) This section is applicable to those Property Owners that do not accept payment via the Online Payment System
• A deposit of $X (minimum), must be received within X days after the Booking is taken by
Management. Bookings are not confirmed unless and until this deposit is received. • Payment in full must be received no later than X days/ weeks prior to your arrival.
6. SECURITY BOND
Either:
• If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
8. PARTIES & FUNCTIONS
cleaning fee which will be deducted from the security bond or charged to your credit card
1. DEFINITIONS
“Booking” means the period for which you have paid to stay at the Property.
“Property” means Serenity 1/143 Shoal Bay Rd , Nelson Bay NSW and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
• Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
- Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.
- Early checking or late departure is subject to prior arrangement and availability and extra charges may apply.
- You must notify Management of expected arrival time and a mobile contact number at least 7 days
before arrival. - Check-in/check-out and key collection/return procedure will be as per the email advice unless special
arrangements have been made prior to arrival.
4. PAYMENT
OPTION A) This section is applicable to those Property Owners who accept payment via the Online Payment System
When using the Stayz Online Payment System, your Booking is split into two portions – the non- refundable deposit and the remaining balance. You may pay both portions (the full amount) in Australian Dollars, up-front or pay the deposit initially and subsequently pay the remaining balance.
Balance of the rental amount will be automatically debited XXXX days prior to occupancy. If you have insufficient funds available for debit at that time you will be responsible for payment of all fees and charges. Where your stay commences in less than 4 weeks from the time of Booking, the full amount must be paid in full up front.
OPTION B) This section is applicable to those Property Owners that do not accept payment via the Online Payment System
• A deposit of $X (minimum), must be received within X days after the Booking is taken by
Management. Bookings are not confirmed unless and until this deposit is received. • Payment in full must be received no later than X days/ weeks prior to your arrival.
- Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
- Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
- We accept payment by the following methods:(Amend as applicable)
Visa, MasterCard, direct deposit into our bank account, bank cheque or money order. - Personal cheques will be accepted if received at least 30 days prior to arrival. Cash payments are not accepted.
- A credit card surcharge of x% will be levied to cover transaction costs associated with credit card payments.
- Our bank details if not set out below will be advised to you.
5. CANCELLATION OR VARIATION
OPTION A) This section is applicable to those Properties who accept payment via the Online Payment System
- If you wish to vary or cancel your Booking please log in to http://www.stayz.com.au/login and
amend your Booking. - Should you be eligible for a refund it will be made through the Stayz Online Payment System and
then credited to the credit card linked to your Booking.
OPTION B) This section is applicable to those Property Owners who do not accept payment via the Online Payment System
- If you wish to vary or cancel your Booking, please contact us immediately on XXX
- Your deposit is non-refundable in the event of a cancellation.
- If you have paid more than the deposit or paid in full and cancel your Booking you will be refunded XXX
- Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
- A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
- A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests>
- An administration charge of $XX will be charged for any variation or cancellation.
- If Management is able to relet the Property for the period cancelled a further refund may be made
less administration charges, commissions and expenses>
Consider adding this if you have a minimum night’s stay policy
6. SECURITY BOND
Either:
- A bond payment of $X is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 7 working days of your departure.
- Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.
Or: - A credit card authorisation must be provided to Management upon confirmation of your Booking
- Any damage loss or expense incurred by Management as a result of your breach of these Terms &
Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
• If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
8. PARTIES & FUNCTIONS
- Either Parties and Functions are strictly prohibited. OR
- Parties and functions require prior approval at the time of Booking and special conditions will apply
including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by XXpm. - Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
9. LINEN AND TOWELS
Either
- We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Further linen may be hired through Management. Beach towels are not included.
OR - Cleaning and linen change usually occurs weekly or more often upon request and at additional cost. OR
- Guests must provide their own linen and towels.
10. PETS
Either
- Pets are allowed at the Property. Pet owners are responsible for cleaning up after their pets both within and outside the property. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees.
Or - Pets are not allowed at the Property
11. YOUR OTHER RESPONSIBILITIES
- You must comply with all applicable Stayz House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
- You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)
- Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
- Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
- Before departure, all food must be removed from fridges, all rubbish put in the appropriate
council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition. - Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual
cleaning fee which will be deducted from the security bond or charged to your credit card
- All furniture and furnishings must be left in the position they were in when you arrived
- The property should be vacated on time and secured. All windows and doors are to be locked. All keys
must be returned to Management or as otherwise directed. - You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will
be provided at an additional charge of $XXX. - Smoking is not permitted in the Property
OR - Smoking is permitted in the Property
12. PROBLEMS OR COMPLAINTS - In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
- Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
- Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
Code Of Conduct
Holiday rental of a residential property is typically through a licence agreement rather than a tenancy agreement under the relevant state and territory residential tenancy legislation.
Holiday rental is a long established practice in Australia and serves a range of purposes. The short term rental of houses and apartments to holiday makers, workers and students makes an important contribution to the local as well as the broader State and national economy. Holiday rental is the term used to describe the rental of a dwelling for short periods, most commonly for weekends or a few weeks for holidays. Short term rental is also used by workers, students and the like who require residential accommodation for a limited period of time.
Holiday rental is a long established practice in Australia and serves a range of purposes. The short term rental of houses and apartments to holiday makers, workers and students makes an important contribution to the local as well as the broader State and national economy. Holiday rental is the term used to describe the rental of a dwelling for short periods, most commonly for weekends or a few weeks for holidays. Short term rental is also used by workers, students and the like who require residential accommodation for a limited period of time.